General Policy

Due to health and safety concerns, we cannot accept returns of tobacco products once they have been shipped. This includes products that have been opened or partially used.

Exceptions

In the rare event of a defective product, we may offer a replacement or refund. To request a replacement or refund, please contact our customer service within 48 hours of receiving the product. You may be required to provide proof of purchase and documentation of the defect.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please get in touch with our customer service within 48 hours of the expected delivery date. We may request that you provide documentation of the damage or loss. If the damage or loss is confirmed, we will either replace the product or issue a refund.

No Refunds for Changes of Mind

We cannot offer refunds for products that were purchased in error or for which you have changed your mind.